​Safety & Security

Hancock Federal Credit Union is dedicated to helping you stay informed about identity theft and the many ways you could become a victim. Please keep updated on the latest scams and phishing schemes by clicking one of the following links.

Never give your social security number or other personal information to anyone contacting you. If you have doubts contact the company or person directly by looking up the phone number, web address or mail address.

Do not use any phone number, web address or link provided by person requesting the information.

Learn more about Identity Theft Protection, Scams, Phishing, and Pharming

WE CARE ABOUT OUR MEMBERS.
DON'T BE A VICTIM TO FRAUD!
Are they asking you for your PIN or 3-digit code on the back of your card?  
Is there a link for you to click on in a text message? We don't include links on our text alerts!
Do they tell you that you won a lottery you didn't enter?  
Do you have to send money to get your money?  
Are they asking you to buy gift cards?
Are they asking you for the information off the gift card before you hang up?  
​Do they ask you to keep your phone on when you go to the bank or buy gift cards?
If you have responded “yes” to any of these questions,
call us right away!
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(419) 424-0163
THEFT PROTECTION RESOURCES
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Upon clicking the OK button at the bottom of this window you are leaving the Hancock Federal Credit Union’s website and are entering a site that is not hosted or operated by the credit union. Please be advised that you will no longer be subject to, or under the protection of the privacy and security policies of our website. HFCU does not represent either the third party or you, the member, if you enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site which you are entering which may be different than those of ours. If you have read and understand these terms please click OK to continue.

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Upon clicking the OK button at the bottom of this window you are leaving the Hancock Federal Credit Union’s website and are entering a site that is not hosted or operated by the credit union. Please be advised that you will no longer be subject to, or under the protection of the privacy and security policies of our website. HFCU does not represent either the third party or you, the member, if you enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site which you are entering which may be different than those of ours. If you have read and understand these terms please click OK to continue.

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Upon clicking the OK button at the bottom of this window you are leaving the Hancock Federal Credit Union’s website and are entering a site that is not hosted or operated by the credit union. Please be advised that you will no longer be subject to, or under the protection of the privacy and security policies of our website. HFCU does not represent either the third party or you, the member, if you enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site which you are entering which may be different than those of ours. If you have read and understand these terms please click OK to continue.

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Upon clicking the OK button at the bottom of this window you are leaving the Hancock Federal Credit Union’s website and are entering a site that is not hosted or operated by the credit union. Please be advised that you will no longer be subject to, or under the protection of the privacy and security policies of our website. HFCU does not represent either the third party or you, the member, if you enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site which you are entering which may be different than those of ours. If you have read and understand these terms please click OK to continue.

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Upon clicking the OK button at the bottom of this window you are leaving the Hancock Federal Credit Union’s website and are entering a site that is not hosted or operated by the credit union. Please be advised that you will no longer be subject to, or under the protection of the privacy and security policies of our website. HFCU does not represent either the third party or you, the member, if you enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site which you are entering which may be different than those of ours. If you have read and understand these terms please click OK to continue.

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Upon clicking the OK button at the bottom of this window you are leaving the Hancock Federal Credit Union’s website and are entering a site that is not hosted or operated by the credit union. Please be advised that you will no longer be subject to, or under the protection of the privacy and security policies of our website. HFCU does not represent either the third party or you, the member, if you enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site which you are entering which may be different than those of ours. If you have read and understand these terms please click OK to continue.

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Upon clicking the OK button at the bottom of this window you are leaving the Hancock Federal Credit Union’s website and are entering a site that is not hosted or operated by the credit union. Please be advised that you will no longer be subject to, or under the protection of the privacy and security policies of our website. HFCU does not represent either the third party or you, the member, if you enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site which you are entering which may be different than those of ours. If you have read and understand these terms please click OK to continue.

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Upon clicking the OK button at the bottom of this window you are leaving the Hancock Federal Credit Union’s website and are entering a site that is not hosted or operated by the credit union. Please be advised that you will no longer be subject to, or under the protection of the privacy and security policies of our website. HFCU does not represent either the third party or you, the member, if you enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site which you are entering which may be different than those of ours. If you have read and understand these terms please click OK to continue.

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CARDHOLDER FRAUD EDUCATION

We will NEVER ask you for your PIN or the 3-digit security code on the back of your card.

Don't give them out to anyone, no matter what they say.  
Hang up and call us directly.  

Fraudsters will often ask cardholders to verify fake transactions. When the cardholder says no, they did not perform those transactions, the fraudster then says that their card will be blocked, a new card will be issued, and that they need the card's PIN to put it on the new card.

Many people believe this and provide their PIN.  The 3-digit CV2 code on the back of the card will allow a fraudster to conduct card-not-present transactions.
If you have received a voice or a text-message from us and are unsure about responding to it, call us directly for assistance.

TEXT ALERTS

A text alert from us warning of suspicious activity on your card will NEVER include a link to be clicked. Never click on a link in a text message that is supposedly from us.  

A valid notification will provide information about the suspect transaction and ask the cardholder to reply to the text message with answers such as 'yes', 'no', 'help', or 'stop'.
​IT WILL NEVER INCLUDE A LINK.  

A text alert from us will always be from a 5-digit number and NOT a 10-digit number resembling a phone number. Text caller IDs will be 20733 if you use the standard call center, or 37268 if you use the premium call center (please refer to FYI 17504). 

PHONE CALLS

A phone call from our institution's automated dialer will only include a request for your zip code, and no other personal information, unless you confirm that a transaction is fraudulent. Only then will you be transferred to an agent who will ask questions to confirm that you are the actual cardholder before going through your transactions with you.

If at any point you are uncertain about questions being asked or the call itself, hang up and call us directly. If a call is received by the cardholder, claiming to be our call center and asking to verify transactions, no information should have to be provided by the cardholder other than their zip code, and a 'yes' or 'no' to the transaction provided.
Regularly check your account online to see if there are any suspicious transactions that have occurred, but especially If you are unsure about a call or text message you've received. If anything looks amiss, call us directly for assistance.
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LOCAL.  TRUSTED.  SERVING YOU.​

LOCATIONS.

1701 E. Melrose Ave., Findlay, OH
​125 Trenton Ave., Findlay, OH
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Routing Number | 241278659
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PRIVACY POLICIES & DISCLOSURES
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HANCOCK FEDERAL CREDIT UNION BYLAWS

REQUEST PRIVACY STATEMENT

HOURS.

MONDAY - THURSDAY 
Lobby & Drive-Thru 9:00am - 5:00pm
FRIDAY
Lobby: 9:00am - 5:00pm
​Drive-Thru: 8:30am - 5:30pm
SATURDAY
Melrose: Lobby & Drive-Thru 9:00am - Noon
Trenton: Closed

CALL US.

Toll Free:  (800) 273-0163
Local:  (419) 424-0163
Lost or Stolen Visa®:  (844) 334-3871
Lost or Stolen ATM/Debit Card:  (800) 472-3272
​PIN Change ATM/Debit Card:  (800) 992-3808
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Upon clicking the OK button at the bottom of this window you are leaving the Hancock Federal Credit Union’s website and are entering a site that is not hosted or operated by the credit union. Please be advised that you will no longer be subject to, or under the protection of the privacy and security policies of our website. HFCU does not represent either the third party or you, the member, if you enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site which you are entering which may be different than those of ours. If you have read and understand these terms please click OK to continue.

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x
Upon clicking the OK button at the bottom of this window you are leaving the Hancock Federal Credit Union’s website and are entering a site that is not hosted or operated by the credit union. Please be advised that you will no longer be subject to, or under the protection of the privacy and security policies of our website. HFCU does not represent either the third party or you, the member, if you enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site which you are entering which may be different than those of ours. If you have read and understand these terms please click OK to continue.

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x
Upon clicking the OK button at the bottom of this window you are leaving the Hancock Federal Credit Union’s website and are entering a site that is not hosted or operated by the credit union. Please be advised that you will no longer be subject to, or under the protection of the privacy and security policies of our website. HFCU does not represent either the third party or you, the member, if you enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site which you are entering which may be different than those of ours. If you have read and understand these terms please click OK to continue.

OK
x
Upon clicking the OK button at the bottom of this window you are leaving the Hancock Federal Credit Union’s website and are entering a site that is not hosted or operated by the credit union. Please be advised that you will no longer be subject to, or under the protection of the privacy and security policies of our website. HFCU does not represent either the third party or you, the member, if you enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site which you are entering which may be different than those of ours. If you have read and understand these terms please click OK to continue.

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Hancock Federal Credit Union is committed to providing a website that is accessible to the widest possible audience in accordance with ADA standards and guidelines. We are actively working to increase accessibility and usability of our website to everyone. If you are using a screen reader or other auxiliary aid and are having problems using this website, please contact us at 419-424-0163. All products and services available on this website are available at all Hancock Federal Credit Union branches or by calling 419-424-0163.
Federally insured by NCUA
Equal Housing Lender
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Upon clicking the OK button at the bottom of this window you are leaving the Hancock Federal Credit Union’s website and are entering a site that is not hosted or operated by the credit union. Please be advised that you will no longer be subject to, or under the protection of the privacy and security policies of our website. HFCU does not represent either the third party or you, the member, if you enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site which you are entering which may be different than those of ours. If you have read and understand these terms please click OK to continue.

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Upon clicking the OK button at the bottom of this window you are leaving the Hancock Federal Credit Union’s website and are entering a site that is not hosted or operated by the credit union. Please be advised that you will no longer be subject to, or under the protection of the privacy and security policies of our website. HFCU does not represent either the third party or you, the member, if you enter into a transaction. We encourage you to read and evaluate the privacy and security policies of the site which you are entering which may be different than those of ours. If you have read and understand these terms please click OK to continue.

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